Privacy Policy

1. Your Acceptance of this Privacy Policy

1.1. By using our website or participating in our escape room experiences, you acknowledge and accept the practices described in this Privacy Policy. We are committed to safeguarding your privacy and handling your personal data in compliance with applicable data protection laws.

1.2. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding the information you provide to us. If you do not agree with the terms of this Privacy Policy, please refrain from using our website or services.

1.3. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and your continued use of our services after such updates will constitute your acceptance of the revised terms.

2. What We Collect Through Our Website

2.1. Personal Data You Provide: We collect personal data that you voluntarily provide when you:

  • Make a booking for one of our escape room experiences (e.g., name, contact information, payment details).

  • Contact us via email, phone, or our website (e.g., your name, email address, and the content of your message).

  • Subscribe to our newsletter or other marketing communications (e.g., email address).

  • Participate in surveys, competitions, or provide feedback (e.g., responses, testimonials).

2.2. Data Collected Automatically: We also collect certain data automatically when you visit our website, such as:

  • IP Address: To help us understand how visitors use our website and for security purposes.

  • Browser Information: Type of browser, operating system, and device you are using to access our website.

  • Cookies: Small files stored on your device to track usage and preferences, which help improve your experience on our website.

2.3. CCTV Data: CCTV cameras are in operation at our premises for both security purposes and to monitor the gameplay experience to ensure the safety and well-being of participants. These cameras may capture video footage during your visit or while you participate in the escape room experience. We retain this footage in accordance with our data retention policy, and it will only be accessed or reviewed if necessary.

3. How We Utilize Your Personal Information

3.1. To Provide Our Services: We use the personal data you provide to process and manage your bookings, communicate with you regarding your booking, and ensure a smooth experience during your visit.

3.2. For Marketing and Communication Purposes: With your consent, we may use your personal data to send you promotional offers, newsletters, or updates. You can opt-out at any time by following the instructions in the emails.

3.3. For Safety and Security: We use video surveillance to ensure the security of our premises and the safety of participants during the games.

3.4. To Improve Our Services: We may analyze the data we collect (feedback, gameplay footage) to improve the design and functionality of our escape rooms.

3.5. Legal Obligations: In certain situations, we may need to use your data to comply with legal requirements, such as tax obligations.

6. Your Rights

6.1. Access to Your Data: You have the right to request access to the personal data we hold about you. 6.2. Correction of Your Data: You have the right to request that we correct or update inaccurate or incomplete data. 6.3. Deletion of Your Data: You may request the deletion of your personal data under certain circumstances. 6.4. Restriction of Processing: You have the right to request the restriction of processing of your personal data. 6.5. Data Portability: You have the right to receive your personal data in a structured, machine-readable format. 6.6. Objection to Processing: You have the right to object to the processing of your personal data based on legitimate interests. 6.7. Withdraw Consent: You have the right to withdraw your consent at any time. 6.8. Lodging a Complaint: You have the right to lodge a complaint with a supervisory authority.

7. How to Contact Us

7.1. Contact Information: If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: info@escaperoomsdrogheda.com

  • Address: Bachelor’s Lane, Drogheda, Co. Louth, A92AV20

  • Website Contact Form: escaperoomsdrogheda.com‍ ‍

7.2. Response Time: We aim to respond to all inquiries related to your personal data within a reasonable timeframe, typically within 5 business days.

8. Disclaimer

8.1. No Absolute Security: While we strive to implement reasonable security procedures, no data transmission over the internet is completely secure; we cannot guarantee absolute security. 8.2. Third-Party Links: Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these third-party sites. 8.3. Limitation of Liability: To the fullest extent permitted by law, we disclaim all liability for any damages arising from or related to the use of our website or services. 8.4. Changes to this Privacy Policy: We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page