Terms of Use

  1. Introduction

Welcome to Escape Rooms Drogheda! The following terms and conditions govern your use of our website and the escape room experiences we offer. Please read these Terms of Use carefully as they outline your rights and responsibilities when using our services.

1.1. Acceptance and Application

By accessing our website and making bookings for or participating in our escape room games, you agree to and accept these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.

1.2. Our Services

Escape Rooms Drogheda offers a variety of immersive escape room experiences, including both real-life and VR (virtual reality) rooms. Our real-life escape rooms provide physical, interactive challenges where participants solve puzzles and complete tasks within a set time limit. Our VR rooms offer a virtual reality experience with digital environments and interactive elements. Detailed information about each game and its format can be found on our website.

1.3. Modifications

We reserve the right to modify these Terms of Use from time to time. Any changes will be posted on our website, and the updated terms will take effect immediately. Please review the terms regularly to stay informed of any updates.

1.4. Contact Us

If you have any questions about these Terms of Use or our services, please contact us at: info@eascaperoomsdrogheda.com.

 

  1. Website Use and Security

2.1. Use of the Website

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This includes viewing, browsing, and making reservations for our escape room experiences. You agree to use the website in accordance with all applicable laws and regulations and not to engage in any activity that could damage, disable, or impair the website’s functionality or interfere with any other party’s use of the website.

2.2. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Escape Rooms Drogheda will not be liable for any loss or damage arising from your failure to protect your account information.

2.3. Booking and Payment Security

Bookings made through our website are processed using Bookeo, a secure booking management system that ensures the safety and integrity of your reservation details. Payments for our escape room experiences are handled through Stripe, a secure payment processing service that complies with industry-standard security practices. We do not store your payment information directly on our servers.

2.4. Prohibited Activities

You agree not to:

  • Use the website in any unlawful manner or for any illegal purpose.
  • Engage in any activity that disrupts or interferes with the website or its servers.
  • Attempt to gain unauthorized access to any portion of the website, other accounts, or any other computer systems or networks connected to the website.
  • Use automated systems or software to extract data from the website.

2.5. Security Measures

We implement reasonable and appropriate security measures to protect your information and ensure the safe operation of our website. However, no online service can be completely secure, and we cannot guarantee that unauthorized third parties will never be able to bypass our security measures.

2.6. User Responsibility

You are responsible for ensuring that your use of the website is in compliance with these Terms of Use and all applicable laws. Any unauthorized use of the website may result in the termination of your access and may lead to legal action.

2.7. Changes to Security Policies

We reserve the right to update or modify our security policies as necessary to ensure the continued protection of our website and user information. Any changes will be communicated via the website or through other appropriate channels.

 

Age Restrictions and Bookings

3.1. Age Restrictions

To participate in our escape room experiences, participants must meet certain age requirements. Specific age restrictions apply to different games, and these are detailed on our website. Generally:

  • Participants under the age of 14 must be accompanied by an adult (18 years or older).
  • Some escape rooms may have higher age limits due to their content or difficulty level. Please refer to the individual game descriptions for exact age requirements.

In details: We welcome all age groups, but please note that individuals under the age of 14 are strictly required to be accompanied by a parent or guardian. The complexity and potential frightening elements of the games make it essential to have adult supervision for participants under the age of 14 during the game. For children over 14, we leave it up to the parent or adult guardian to decide if the child will enjoy the game. This is their responsibility.

For children under 14, we reserve the right to cancel the game without a refund if an adult is not participating in the game with them. For players aged 16 to 18, we expect an adult to be present on-site, even if they do not wish to play.

We take this rule very seriously – no exceptions!

3.2. Booking Process

Bookings for our escape room experiences can be made through our website. To make a booking, you must provide accurate and complete information, including your name, contact details, and payment information. It is your responsibility to ensure that the details provided are correct and up-to-date.

3.3. Confirmation of Bookings

Upon completing your booking, you will receive a confirmation email with the details of your reservation. It is your responsibility to check the confirmation and ensure all details are correct. If you do not receive a confirmation email or if you believe there is an error, please contact us immediately.

3.4. Changes to Bookings

If you need to change or cancel your booking, please follow the instructions provided on our website or contact our customer service team. Cancellation policies and any associated fees are outlined on our website. Changes and cancellations are subject to availability and may incur additional charges.

3.5. No-Show Policy

If you do not attend your scheduled booking without prior notice, the amount paid for the reservation will not be refundable. This policy is in place to cover the costs associated with the reserved time slot and resources.

3.6. Liability for Incorrect Information

Escape Rooms Drogheda is not responsible for any issues arising from incorrect or incomplete information provided during the booking process. Any changes or corrections must be made in accordance with our booking policies and timelines.

3.7. Age Verification

We may require proof of age for participants to ensure compliance with our age restrictions. If you are asked to provide proof of age and fail to do so, we reserve the right to deny entry to the escape room without a refund.

  1. Pricing & Payment

4.1. Pricing

The prices for our escape room experiences are listed on our website. Prices may vary depending on factors such as the time of day, the type of game, and the number of participants. All prices are inclusive of applicable taxes unless otherwise stated.

All our games are private. Only one booking per session is allowed, regardless of group size.

Prices are per game and adjust based on the number of participants.

4.2. Payment Methods

Payments for our escape room experiences are processed through Stripe, a secure payment processing service. We accept various payment methods, including major credit cards and debit cards. Full payment is required at the time of booking to secure your reservation.

4.3. Payment Security

We use Stripe to handle all payment transactions, ensuring that your payment information is processed securely. Stripe follows industry-standard security practices to protect your data. We do not store your payment details on our servers. For more information on Stripe’s security measures, please refer to Stripe’s privacy policy.

4.4. Refunds and Cancellations

4.4. Refunds and Cancellations

We understand that unexpected circumstances can arise, and we strive to accommodate your needs as flexibly as possible. However, to ensure the balanced operation of our business, we have established the following cancellation and refund policy:

  • General Cancellation Policy: Cancellations made at least one week (7 days) before your scheduled booking are eligible for a full refund or rescheduling.
  • Holiday Period: During our busy holiday period, from November to January, we require a notice of at least two weeks (14 days) for cancellations.
  • Rescheduling: If you need to reschedule, please contact us at least 48 hours prior to your original booking. We will do our best to accommodate your new preferred time, subject to availability.

Please note that cancellations or changes requested with less than the required notice are not eligible for a refund.

4.5. No-Show Policy

If you do not attend your scheduled booking without prior notice, the amount paid for the reservation will not be refunded. This policy is implemented to cover the costs associated with the reserved time slot and resources.

4.6. Changes to Bookings

If you need to make changes to your booking, please contact us as soon as possible: info@escaperoomsdrogheda.com.

Changes are subject to availability and may incur additional charges. Our policies regarding changes and rescheduling can be found on our website.

4.7. Pricing Errors

In the event of a pricing error on our website, we reserve the right to correct the price and notify you before confirming your booking. If a booking is made at an incorrect price, we may cancel the reservation and provide a full refund.

  1. Gameplay & Conduct

5.1. Game Participation

Participation in our escape room experiences requires adherence to the rules and guidelines provided for each game. Participants must follow the instructions given by our staff and adhere to the safety guidelines provided. Failure to follow these rules may result in being asked to leave the game without a refund.

5.2. Conduct During the Game

All participants are expected to behave in a respectful and considerate manner towards other players and our staff. Inappropriate behavior, including but not limited to vandalism, abusive language, or any actions that disrupt the game or the experience of others, will not be tolerated. We reserve the right to remove individuals from the game if their conduct is deemed unacceptable.

5.3. Safety Rules

To ensure a safe and enjoyable experience for everyone, please adhere to the following safety rules:

  • Alcohol and Impairment: The consumption of alcohol or any substances that alter your state of mind before or during the game is strictly prohibited. If a participant is found to be under the influence of alcohol or drugs, they will be denied entry to the game, and no refunds will be provided.
  • Smoking and Vaping: Smoking, vaping, or the use of similar products is not permitted inside the building. Please use designated areas outside if necessary.
  • Proper Use of Facilities: All equipment and facilities must be used as intended. Any misuse or damage caused by improper use will result in charges to the responsible party.

5.4. Damage to Property

Participants are responsible for any damage caused to the escape room facilities or equipment during their visit. Any damage or loss caused by participants will be charged to the responsible party.

5.5. Game Integrity

Our escape rooms are designed to provide a challenging and enjoyable experience. To preserve the integrity of the game and ensure fairness for all participants, the use of external aids, such as mobile phones, tablets, or other devices, is prohibited during the game.

5.6. Age and Health Considerations

Some of our escape room experiences may not be suitable for all ages or health conditions. It is your responsibility to ensure that you and your group are fit to participate in the chosen game. If you have any concerns about the suitability of a game for your group, please contact us prior to booking.

5.7. Dispute Resolution

Any disputes or issues that arise during the game should be reported to our staff immediately. We will do our best to address any concerns promptly and fairly. Our goal is to provide an enjoyable experience for all participants, and we appreciate your cooperation in ensuring a positive environment.

5.8. Compliance with Rules

By participating in our escape room experiences, you agree to comply with all the rules and guidelines outlined above. Failure to adhere to these rules may result in removal from the game and may impact your ability to participate in future experiences.

5.9. Advertising:

By making a booking, you accept and consent to being contacted at the email address provided at the time of booking with occasional promotional updates or newsletters from Escape Rooms Drogheda.

  1. Your Legal Rights

6.1. Consumer Rights

As a consumer, you have certain legal rights under applicable consumer protection laws. These rights include, but are not limited to, the right to a refund, repair, or replacement for goods or services that are not provided in accordance with the terms of the contract or that are defective.

6.2. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or enjoyment arising out of or in connection with your participation in our escape room experiences. Our liability is limited to the amount paid by you for the specific booking in question.

6.3. No Warranty

We make no representations or warranties of any kind, express or implied, regarding the availability, accuracy, or completeness of our escape room experiences or the information provided on our website. We do not warrant that our services will meet your expectations or that they will be uninterrupted, timely, or error-free.

6.4. Legal Remedies

If you believe that we have not fulfilled our contractual obligations or if you have any concerns about our services, you may seek resolution through the following channels:

  • Contact our customer service team directly to address your concerns or to request a remedy.
  • If a satisfactory resolution is not achieved, you may escalate the matter to a relevant consumer protection authority or seek legal advice on further steps.

6.5. Jurisdiction and Governing Law

These Terms of Use and any disputes arising out of or in connection with your participation in our escape room experiences will be governed by and construed in accordance with the laws of the jurisdiction in which we operate. Any legal proceedings related to these Terms of Use will be conducted in the courts of that jurisdiction.

6.6. Changes to Terms

We reserve the right to modify or update these Terms of Use at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates.

6.7. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will continue to apply. The invalid or unenforceable provision will be deemed modified or excluded to the minimum extent necessary to make it valid and enforceable.

  1. Feedback and Suggestions

7.1. Submitting Feedback

We value your feedback and suggestions regarding our escape room experiences. Any feedback or suggestions you submit to us, whether through our website, email, or in-person, will be considered non-confidential and non-proprietary. By providing feedback, you grant us the right to use, reproduce, modify, and distribute the feedback without any compensation to you.

7.2. Use of Feedback

We may use your feedback to improve our services, develop new games or experiences, and enhance the overall customer experience. Your suggestions help us to identify areas of improvement, and we appreciate your contribution.

7.3. No Obligation

While we encourage feedback and suggestions, we are not obligated to act on any feedback we receive. Decisions about the implementation of feedback are at our sole discretion.

7.4. Public Testimonials

If you provide us with a public testimonial or review of our services, we may feature it on our website or in our marketing materials, with or without your name, unless you request otherwise.

  1. Advertising

We may feature advertisements or promotional content on our website or within our escape room facilities. These advertisements may be provided by third parties, and we are not responsible for the accuracy or content of any advertisements.

  1. Severance

If any part of these Terms of Use is deemed unenforceable or invalid by a court of competent jurisdiction, the remaining parts will continue in full force and effect. The invalid provision will be modified to the extent necessary to make it enforceable, or, if modification is not possible, will be severed from these Terms without affecting the remainder.

  1. Termination of the Agreement

We reserve the right to terminate your access to our services or cancel your booking at any time if we believe you have violated these Terms of Use or engaged in any conduct that could harm our business or other customers. In such cases, refunds may not be provided.

Photography & Media Consent

By making a booking at Escape Rooms Drogheda, you acknowledge and agree that photos and/or videos may be taken during your visit for promotional and marketing purposes. These images may be shared on our social media platforms, website, or other promotional materials.

If you do not wish to have your image used, please inform a staff member before the game begins. We will always respect your privacy and accommodate your request.

For further details on how we handle personal data, please refer to our Privacy Policy.

Email Communication Consent

By providing your email address during the booking process, you consent to receiving emails from Escape Rooms Drogheda regarding your reservation, important updates, and relevant promotional offers.

We respect your privacy and will never share your email address with third parties. You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

For more information on how we handle your data, please refer to our Privacy Policy.