Privacy Policy

 

1. Your Acceptance of this Privacy Policy

1.1. By using our website or participating in our escape room experiences, you acknowledge and accept the practices described in this Privacy Policy. We are committed to safeguarding your privacy and handling your personal data in compliance with applicable data protection laws.

1.2. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding the information you provide to us. If you do not agree with the terms of this Privacy Policy, please refrain from using our website or services.

1.3. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and your continued use of our services after such updates will constitute your acceptance of the revised terms.

 

2. What We Collect Through Our Website

2.1. Personal Data You Provide

We collect personal data that you voluntarily provide when you:

  • Make a booking for one of our escape room experiences (e.g., name, contact information, payment details).
  • Contact us via email, phone, or our website (e.g., your name, email address, and the content of your message).
  • Subscribe to our newsletter or other marketing communications (e.g., email address).
  • Participate in surveys, competitions, or provide feedback (e.g., responses, testimonials).

2.2. Data Collected Automatically

We also collect certain data automatically when you visit our website, such as:

  • IP Address: To help us understand how visitors use our website and for security purposes.
  • Browser Information: Type of browser, operating system, and device you are using to access our website.
  • Cookies: Small files stored on your device to track usage and preferences, which help improve your experience on our website (more details on cookies are provided in a later section).

2.3. CCTV Data

CCTV cameras are in operation at our premises for both security purposes and to monitor the gameplay experience to ensure the safety and well-being of participants. These cameras may capture video footage during your visit or while you participate in the escape room experience. We retain this footage in accordance with our data retention policy, and it will only be accessed or reviewed if necessary.

  1. How We Utilize Your Personal Information

3.1. To Provide Our Services

We use the personal data you provide to:

  • Process and manage your bookings for our escape room experiences.
  • Communicate with you regarding your booking or any changes.
  • Ensure a smooth and enjoyable experience during your visit.

3.2. For Marketing and Communication Purposes

With your consent, we may use your personal data to:

  • Send you promotional offers, newsletters, or updates about our services, special events, or new escape room experiences.
  • Invite you to participate in surveys or provide feedback to improve our services.

You can opt-out of receiving marketing communications at any time by following the instructions in the emails we send or by contacting us directly.

3.3. For Safety and Security

As mentioned in the CCTV section, we use video surveillance to ensure the security of our premises and the safety of participants during the escape room games.

3.4. To Improve Our Services

We may analyze the data we collect, such as feedback or gameplay footage, to:

  • Improve the design and functionality of our escape rooms.
  • Ensure we are meeting customer expectations and providing the best possible experience.
  • Identify any areas that need improvement or adjustment in our operations.

3.5. Legal Obligations

In certain situations, we may need to use your data to comply with legal requirements, such as tax obligations or responding to legal requests from authorities.

4. How Long We Retain Your Personal Information

4.1. Retention Periods

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Specifically:

  • Booking and Transaction Data: Retained for a period of up to 6 years after the date of your booking to comply with legal and financial record-keeping obligations.
  • CCTV Footage: Retained for a limited period, typically up to 30 days, unless an incident occurs that requires us to keep the footage for security or legal reasons.
  • Marketing Data: Retained for as long as you remain subscribed to our mailing list. You can unsubscribe at any time, and we will delete your data from our marketing records.

4.2. Data Deletion

Once your personal data is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize it. In the case of CCTV footage, after the retention period has expired, the recordings will be automatically overwritten unless they are required for security investigations.

4.3. Data Retention for Legal Purposes

In some cases, we may need to retain your data for an extended period, such as to comply with legal, tax, or accounting obligations, or to resolve disputes or enforce our agreements.

 

5. How We Protect Your Personal Information

5.1. Security Measures

We implement a range of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use industry-standard encryption protocols to protect sensitive data, such as payment information, during transmission.
  • Access Controls: Only authorized personnel have access to personal data, and we enforce strict access controls to safeguard your information.
  • Secure Storage: Personal data is stored in secure systems with up-to-date security features and regular security audits.

5.2. Data Breach Response

In the event of a data breach that affects your personal information, we have procedures in place to respond promptly and effectively. This includes:

  • Notification: We will notify you as soon as possible if your personal data is compromised, in accordance with applicable laws.
  • Investigation: We will conduct a thorough investigation to determine the cause of the breach and take steps to mitigate any potential harm.
  • Preventive Measures: We will review and update our security practices to prevent future breaches.

5.3. Employee Training

We ensure that our employees are trained in data protection and security practices. This includes regular training on how to handle personal data securely and respond to potential security threats.

5.4. Third-Party Security

When we share your personal data with third parties, such as service providers or partners, we ensure that they have adequate security measures in place to protect your information. We require these third parties to comply with our data protection standards and obligations.

6. Your Rights

6.1. Access to Your Data

You have the right to request access to the personal data we hold about you. This allows you to review the information we have collected and ensure its accuracy.

6.2. Correction of Your Data

If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

6.3. Deletion of Your Data

You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent to its processing.

6.4. Restriction of Processing

In some cases, you may have the right to request the restriction of processing of your personal data. This means we can store your data but cannot use it further until the restriction is lifted.

6.5. Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer this data to another data controller, where technically feasible.

6.6. Objection to Processing

You have the right to object to the processing of your personal data, particularly if we are processing it based on our legitimate interests. We will consider your request and, if applicable, cease processing your data.

6.7. Withdraw Consent

If we process your personal data based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the legality of the processing carried out before your withdrawal.

6.8. Lodging a Complaint

If you believe that we have not complied with data protection laws, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

7. How to Contact Us

7.1. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:

  • Email: info@escaperoomsdrogheda.com
  • Address: Bachelor’s Lane, Drogheda, Co. Lout, A92AV20
  • Website Contact Form: www.escaperoomsdrogheda.com

7.2. Response Time

We aim to respond to all inquiries and requests related to your personal data within a reasonable timeframe, typically within [insert number] business days. If additional time is needed to address your request, we will inform you of the extended timeframe.

7.3. Data Protection Officer

If applicable, you can contact our Data Protection Officer (DPO) directly at [DPO’s contact information]. The DPO is responsible for overseeing our data protection practices and ensuring compliance with applicable data protection laws.

8. Disclaimer

8.1. No Absolute Security

While we strive to implement and maintain reasonable, commercially acceptable security procedures to protect your personal data, no data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your data.

8.2. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8.3. Limitation of Liability

To the fullest extent permitted by law, we disclaim all liability for any damages or losses arising from or related to the use of our website or services, including but not limited to indirect, incidental, or consequential damages. This includes any issues related to the security of your data or the functioning of our website.

8.4. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this Privacy Policy periodically to stay informed of any updates.

9. Photography & Media Consent

By making a booking at Escape Rooms Drogheda, you acknowledge and agree that photos and/or videos may be taken during your visit for promotional and marketing purposes. These images may be shared on our social media platforms, website, or other promotional materials.

If you do not wish to have your image used, please inform a staff member before the game begins. We will always respect your privacy and accommodate your request.

For further details on how we handle personal data, please refer to our Privacy Policy.

10. Email Communication Consent

By providing your email address during the booking process, you consent to receiving emails from Escape Rooms Drogheda regarding your reservation, important updates, and relevant promotional offers.

We respect your privacy and will never share your email address with third parties. You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

For more information on how we handle your data, please refer to our Privacy Policy.